Effective Communication

Many supervisors and managers take their interpersonal skills for granted as they go through their daily workplace routines. Yet communication skills form the basis of how people perceive supervisors and managers and their ideas. Business depends on how managers get through to people - by motivating, by influence and control, and by knowing the best relationships in business are those founded on honest, direct, and convincing communication.

To stimulate thought, to test knowledge and to provide tools for refining and building interpersonal communication skills. Participants will learn techniques to enhance meetings, oral presentations, listening skills, one-to-one and team interactions, and written communication.

Challenging Conversations

How you handle difficult, challenging conversations with a person determines the quality of the relationship you have with that person. So this topic is of primary importance on both a personal and professional level.

A Challenging Converation is a discussion between two or more people where...

Stakes are high
Opinions vary
Emotions run strong.

We engage in conversations with our own opinions, feelings, theories and experiences about the topic at hand. The combination of thoughts and feelings make up our personal "pool of meaning". Real skill is required to create a safe environment where others feel they can contribute to the "shared pool". Others want to feel their thoughts and feelings will be listened to and considered.

Challenging Conversations

Presentation Skills

Presentations are an integral part of business; how well they are conducted can have a major impact on business and personal success. As business becomes increasingly complex, the need to communicate those complexities in clear, concise terms becomes more critical. Presentations are essential to the achievement of the goals of the organization, and are an extremely important avenue for career advancement.

To describe the fundamentals of preparing and delivering winning presentations, strategies for managing stage fright and fielding questions. Participants will recognize the role of presentations in business, learn systematic approaches to planning presentations, explore interaction techniques for participation and retention of information, and determine appropriate visual aids for enhancing the message.

Presentation Skills

Conflict Management

Not a day goes by that we don't see conflict happening - from subtle nuances to irrational demonstrations. Conflict is an inevitable reality in our lives, and ignoring it or accommodating it is not a solution. Properly handled, it is an opportunity for creativity and problem-solving. By recognizing that potential, parties in conflict can negotiate mutually satisfying outcomes, and develop a comfortable working relationship.

The objective is to focus on interdependent skills and attitudes essential to effective teambuilding. Participants will examine essential competencies that constitute high powered teams and the necessary skills for managing and communicating as a team. They will also learn how to reinforce creativity, ownership and accountability as team assets.

Conflict Management

Stress Management

Stress is a constant in everyone's life - either negatively or positively. Understanding the difference, how each affects us, and learning specific management techniques, is essential to our well-being. In this time of rapid change and greater expectations in the workplace, learning to recognize symptoms and to take action to prevent burnout will energize and enrich your relationships and self-confidence.

To examine sources of stress in the main areas of life, and their effects on the mind, body and performance of daily living tasks. Participants will identify their personal responses to stress, and learn specific techniques for coping with and managing stress on a daily basis.

Stress Management

Conducting an Effective Meeting

Today's leaders must be competent in presiding over business meetings where goals are set and where plans of action to achieve these goals are developed. Since meetings are where major decisions are made, knowing how to plan for and conduct them efficiently will ensure achievement of objectives within reasonable timeframes, as well as assure interaction and involvement of participants.

To provide practical, systematic procedures for planning, presiding over and facilitating deliberations of group members at meetings. Participants will examine purpose and consensus rules for meetings, and will recognize the role of leaders in encouraging creative thinking and communication as members proceed through agendas.

Conducting an Effective Meeting